SHIPPING:

All U.S. orders under $150 have a shipping fee of $5.95 unless the customer chooses express shipping- costs vary depending on location.

All U.S. orders Above $150 ship free.

International orders have a standard fee of $30 for shipping.

Expected shipping times for the U.S. are usually between 2-4 days unless overnight shipping is selected at checkout. International orders vary from 4-10 days. All online orders are emailed with a tracking number and the expected delivery date.

 

LOST PACKAGES:

If you've received an email stating your package has been delivered, but your package isn't at your door, please check all surrounding areas around the outside of your home (back door, garage, planter boxes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, or apartment mailroom/front desk if they may have received it for you.

If the package doesn't turn up within the next 48 hours, please contact the shipping carrier and file a claim. Once you have filed a claim, please give them 48 hours to look into it for you. If your package has not been located within two business days you may reach out to us at help@koodeker.com with your claim number and we will do what we can to help.